Service Manager

HOW YOU WILL MAKE A DIFFERENCE

The Service Manager provides oversight of rental and repair profit centers daily operations. Responsibilities include managing day-to-day operations of the service and rental departments. This includes rental and service billing and invoicing, coordinating service calls, and leading and motivating the departments. This supervisory role is responsible for leading the service and rental departments, which is approximately 3 to 5 direct reports.

SUCCESS ESSENTIALS:

To be successful in this role, an individual must lead the department in ensuring that goals are being achieved in a safe and cost-effective manner. A professional demeanor with a positive attitude and behavior in alignment to the Core Values is exhibited during every interaction.

CK SUPPLY CORE VALUES:

Please read slowly these are non-negotiables and we are going to ask you about them in the interview!

• Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

PRIMARY DUTIES AND RESPONSIBILITIES

• Ensure safety procedures are implemented and being followed
• Plan and coordinate rental and service billing and invoicing
• Maintain recondition inventory/rental fleet values and sales
• Assist with yearly revenue and expense budget
• Monitor quality control benchmarks
• Grow rental and service revenue while remaining profitable
• Answer technical/parts lookup questions for customers/sales department in a helpful and courteous manner
• Comprehend and communicate all aspects of warranty programs
• Oversee return of warranty items and maintain related paperwork while tracking proper billing and reimbursement of warranty labor
• Enter workorders and rental tickets as required
• Oversee parts inventory including cycle counts/bin locations and place orders thru purchasing as necessary
• Receive and coordinate service calls and determine which Service Technician will be responsible for the repairs needed
• Determine buyout pricing on rental equipment
• Maintain 5S principles within all areas of the department
• Conduct weekly Level 10 department meetings to provide consistent communication with the team that allows for opinions, suggestions, and cohesive teamwork
• Maintain departmental scorecard tracking key performance metrics of the department.
• Coordinate and implement annual training plans for departmental employees
• Provide employee coaching, counseling, and job performance evaluation
• Conduct timely performance reviews for all departmental employees
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words
• Other duties, as assigned, within the job classification and business

QUALIFICATIONS/ REQUIREMENTS

• High School Diploma or equivalent
• At least 5 years of experience performing comparable duties
• Must have the ability to read parts and electrical diagrams
• Must have management experience and the ability to lead and motivate others
• Must be proficient in Microsoft Word and Excel
• Must have excellent communication skills
• Must have the ability to make good decisions to immediate problems

WORK ENVIRONMENT

The following is a list of some of the conditions an employee may incur while working in this position. This list is not all-inclusive.

• Work around dirt/dust
• Work in noisy, loud conditions
• Handle hazardous materials

EQUIPMENT UTILIZED

The following is a list of some of the types of equipment that an employee in this position may be required to operate. This list is not all-inclusive.

• Computer & office equipment
• Forklift
• Hand cart
• Bar coding scanner
• Various hand tools

REQUIRED SAFETY EQUIPMENT

All proper safety equipment must be worn according to company policies and regulations including safety glasses, safety boots, and ear protection.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

CK Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).

Current Openings for Service Manager Jobs at CK Supply